Will the hotel staff know what is inside my package?

No. All packages are shipped in plain, unmarked kraft boxes. The exterior does not contain any information regarding the contents or the nature of the products.

Can I include specific instructions on the delivery note?

To ensure maximum discretion, we recommend keeping instructions minimal. Only your name and room number are necessary for the delivery to reach you.

How do I know the final price of my order?

Since prices may vary, you must use the 'Ask about stock & price' button. We will respond with the definitive price and delivery duration for your approval.

What happens if I am checking out the same day as the delivery?

We recommend scheduling your order to arrive well before your departure. If you are unsure, please contact us during the inquiry process to coordinate the timing.

Can I return a product if I change my mind?

For hygiene and safety reasons, returns are not accepted for personal products once the seal or packaging has been opened.

Hotel and Apartment Delivery Guide

Hotel and Apartment Delivery Procedures in Antalya

Short answer

Deliveries to hotels and apartments in Antalya are managed through the reception desk to ensure maximum privacy. Orders are delivered in neutral, unmarked packaging that does not reveal the contents or the store name. Guests should coordinate delivery timing with their check-out date to ensure a smooth reception process.

To maintain anonymity, it is recommended to use only your name and room number for delivery instructions, avoiding any descriptive or sensitive notes.

Delivery Process via Reception

For guests staying in hotels or holiday apartments, the reception desk serves as the primary point of contact for incoming packages. When placing an order, you should provide your specific room number and the guest name registered at the front desk.

The courier will deliver the package to the reception area. It is the guest's responsibility to collect the package from the staff upon arrival or as per the hotel's specific policy regarding guest parcels.

Privacy and Discretion Standards

Privacy is our highest priority. All shipments are sent in neutral, plain kraft boxes. There are no labels indicating the product type, category, or store name on the exterior.

The delivery personnel are unaware of the package contents. To maintain your privacy, we advise against writing sensitive or descriptive details on the delivery note. Using only your name and room number is sufficient for the courier to identify the destination.

Order Timing and Check-out Coordination

When planning your stay, consider your departure date. It is important to time your order so that the delivery arrives before your check-out time.

If a delivery is expected to arrive after you have left your accommodation, please make alternative arrangements or contact us to discuss potential delivery windows.

Ordering and Pricing Policy

Please note that we do not have a physical store; all orders are processed online and delivered via courier.

To proceed with an order, click the 'Ask about stock & price' button on the product page. We will then provide you with the current stock availability, the exact price, and the estimated delivery timeframe.

The prices displayed on the website serve as reference prices only. The final, confirmed price will be communicated to you during the inquiry response.

No transaction is initiated without your explicit confirmation of the details provided.

Important Health and Hygiene Regulations

Due to hygiene regulations, we cannot accept returns on personal products once the packaging has been opened.

In compliance with Turkish legislation, our catalog does not include oral supplements, products classified as delay/stimulant medications, or products containing local anesthetics.

For any medical concerns, please consult a healthcare professional.

Frequently asked questions

Will the hotel staff know what is inside my package?: No. All packages are shipped in plain, unmarked kraft boxes. The exterior does not contain any information regarding the contents or the nature of the products.
Can I include specific instructions on the delivery note?: To ensure maximum discretion, we recommend keeping instructions minimal. Only your name and room number are necessary for the delivery to reach you.
How do I know the final price of my order?: Since prices may vary, you must use the 'Ask about stock & price' button. We will respond with the definitive price and delivery duration for your approval.
What happens if I am checking out the same day as the delivery?: We recommend scheduling your order to arrive well before your departure. If you are unsure, please contact us during the inquiry process to coordinate the timing.
Can I return a product if I change my mind?: For hygiene and safety reasons, returns are not accepted for personal products once the seal or packaging has been opened.