Ordering Guide for International Residents and Tourists

We specialize in providing reliable delivery services to a diverse international community. Our delivery network is specifically optimized for residents and tourists located in the following regions:

Alanya

Be/Belek

Side

Please note that we do not operate a physical storefront; all transactions and product selections are conducted exclusively through our online platform.

The prices displayed on our website serve as reference prices only. Because inventory and logistics costs can fluctuate, the price you see on the product page is not the final transaction amount.

To begin an order, you must click the 'Ask about stock & price' button located on the specific product page.

Once your request is received, our team will manually review the current inventory and respond to you directly. Our response will include the current stock availability, the exact final price, and the estimated delivery timeframe for your specific location in Alanya, Belek, or Side.

We follow a strict confirmation workflow to protect our customers. An order is never processed, and no payment is finalized, until you have reviewed and explicitly confirmed the final price and delivery details provided in our response.

This transparent system ensures that there are no unexpected costs or delivery delays due to incorrect information.

The entire process is designed to provide you with full control over your purchase from the moment of inquiry to the moment of delivery.

Privacy is our highest priority, especially for our international clients who value discretion. We understand the importance of maintaining a private lifestyle.

All shipments are dispatched in neutral, plain kraft boxes. These packages are completely unmarked.

The package contents, the specific product categories, and our store identity are never printed or visible on the exterior of the box.

The courier or cargo personnel handling your package have no access to information regarding the contents of your delivery. Your privacy remains intact from our warehouse to your doorstep.

We strive to assist our international clients effectively by bridging communication gaps. Our team is prepared to assist you with inquiries regarding product specifications, stock status, and logistics.

To facilitate clear and accurate information exchange, our team communicates using English and Turkish. This allows us to provide precise details regarding your order and ensure that all your questions are answered clearly before you proceed with a purchase.

Due to strict hygiene and health regulations, we cannot accept returns or exchanges on personal care products once the original packaging has been opened or tampered with.

In accordance with Turkish legislation and our commitment to safety, our catalog does not include oral supplements, products categorized as delay/stimulant medications, or products containing local anesthetics.

We do not sell any products that fall under the category of medicinal or therapeutic treatments. For any medical concerns or questions regarding the use of a product for a specific health condition, please consult a qualified physician.